Crisis Management when organising an event is essential.
The event day has arrived, your checklist is completed, your delegates have arrived and everything is running to plan, until….
- a guest speaker doesn’t show up
- a microphone or your visual cuts out
- a fire evacuation takes place
- a health emergency, serious accident or injury occurs
Great planning mitigates against a damaged reputation, not only to the event itself but to the venue, the host, your business, the event’s sponsors, local partners and even subcontractors.
Above all, don’t panic – consult with those with experience and, take records when possible. Rumors can spread quickly among delegates. Communicate through email, SMS, Twitter etc. is critical to quickly update delegates as events unfold.